SlipDoctors UK Returns Policy

Eligibility:

To be eligible for a return, the product must be in its original packaging, unopened, and unused. Returns must be initiated within 30 days of purchase.

While we do accept returns for incorrect orders placed by the customer, please note that the cost of returning the item will be the customer’s responsibility. We do not cover shipping costs for change-of-mind returns or order errors. Once we receive the returned product in its original condition, we can proceed with an exchange or refund as requested.

Any orders specifically manufactured for or imported on behalf of a customer are non-refundable. For these custom or imported orders, please ensure that the product fully meets your requirements prior to purchase, as returns and refunds will not be possible.

Return Process:

If your return is due to an error on our part or a courier issue, we will cover the cost of return shipping. Please email info@slipdoctors.co.uk with your order number to initiate a return case and receive detailed return instructions. For all other returns, the customer is responsible for return shipping costs.

All returned products must be inspected by our logistics team before a refund can be issued. Refunds will only be processed to the original account or card used for the purchase and can take up to 7 to 10 business days, depending on the payment service used. As a fraud prevention measure, no SlipDoctors staff members are authorised to issue refunds to a different bank account or card.